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Welcome
to RESET On-Line Repair Order Service
RESET, Inc. is an ISO 9002
registered repair facility specializing
in the service of computer tape backup devices
and magneto optical backup devices. Our repair
process and testing process is designed to efficiently
repair your drive and test it to its full parameters.
Your drive will be repaired, cleaned, mechanical
and electronic alignments performed and then
will run through a rigorous production test
that will check all the functions of your unit.
Our production test will test the drive to its
full capacity utilizing incrementing and decrementing
data patterns. Test time will vary between six
to fourteen hours depending on the type of drive.
Your unit will then be tested on application
software so we are sure it can perform in the
customer's environment.
From
this page you will be able to setup a Repair
Order and receive authorization to send
your unit to us for repair. Please read the
information and instructions below, and then
enter the information requested:
- Standard Repair Warranty is
six months. For Travan Tape Drives, CD Drives
and DVD Drives standard repair warranty is
90 Days. Extended warranty is available for
additional cost.
- Turnaround time is seven to
ten working days at our facility.
- Flat rate pricing includes all
parts and labor assuming unit received has
normal field failure.
- Repair pricing does not include
replacement of external power supplies or
enclosures.
- Customer will be contacted regarding
any up charges necessary and authorization
granted before billing.
- Units must be packaged utilizing
proper packing materials so additional damage
during shipping to our facility does not occur.
- Return freight charges will
depend on weight and dimensional size. All
repaired units will be returned in new packaging.
- Do not send any additional items
other than power sources such as: power cords,
interface cables, tapes, documentation or
terminators.
- Payment methods are MasterCard,
Visa, American Express, COD company check
(no personal checks), prepay by company check
and include FedEx or UPS account number to
cover return freight charges, Terms of Net
30 Days with approved credit and Purchase
Order.
- Fax three trade references and
bank information to establish terms (805-583-2900)
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